1. If you’re a registered user:

  • login into the “my account” area
  • choose your selected order
  • flag the item/s you want to return and complete the request

2. If you are not registered as a user (and ordered as a guest):

  • click here to enter the order research form
  • flag the item/s you want to return and complete the request

Once a returns form has been completed and confirmation obtained, we will send you the address of the warehouse you should return your  order base the nature of the product eg. Electronic or Garment department

The charges incurred by the shipment will be undertaken by the client, as well as his choice of carrier.  Liability for providing for delivery will also be undertaken by the client.

RETURNS –  WITHDRAWAL ENTITLEMENT

If you are not satisfied with your order, you may request to return the products by filling out the online return form within  fourteen (14) working days from receipt of the shipment (the working days will begin to run from the date on which delivery can be proven). The products must be returned intact and must still have the warranty tag attached to each garment.

RECEPTION AND MANAGEMENT OF RETURNED GOODS

Once the returned goods have been received, an employee will evaluate the state of the products,  decide what action will be taken at our discretion.

We would like to remind you that we do not exchange goods, but reimburses the cost of any items returned.  If you wish to change the goods, you will have to make a new order.

Reimbursement will take place on the basis of the method of payment used to complete the purchase, by and no later than thirty days from having received the goods returned.  If you require more information and to find out what the conditions are to assert your withdrawal entitlement in greater detail, you can refer to our legal affairs area.

PRODUCT INFORMNATION

Prices, descriptions and availability of products are subject to change without notice. Errors may be corrected when discovered, and we reserves the right to revoke any stated offer in order to correct any  errors or inaccuracies. Although we has made every effort to display our products and their colors as accurately as possible, the displayed colors of the products depend upon the monitor of the user, and we cannot guarantee that the user’s monitor will accurately portray the actual colors of the products. Products displayed may be out-of-stock or discontinued, and prices are subject to change. We are also  not responsible for typographical errors regarding price or any other matter.

PURCHASE CANCELLATION

All orders placed through our are subject to our acceptance. This means that we may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your credit card has already been charged for an order that is later cancelled, we will issue you a refund.

RISK OF LOSS/TITLE

The risk of loss and title for products purchased on the Site or through the our website Services passes to the purchaser upon our delivery to the carrier. Replacement of products and credits to your account for shipped merchandise claimed as not received are subject to our investigation. We does not take title to returned items until the item arrives at our Warehouse center.  With our discretion, a refund may be issued without requiring a return

SHIPPING

As soon as your order ships, you will be notify via email. You can also find your order details and tracking information on the Order History tab within the My Account section.

SPLIT SHIPPING

Split shipping means that items within your order can be fulfilled from different distribution centres. We have two distribution centres, your items may be dispatched from either. You will not incur any additional shipping costs for split orders.

Split orders will dispatch in separate deliveries and therefore may not arrive at the same time. The estimated delivery times for each shipment will be clearly displayed at checkout base on your preference of shippment of delivery.